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Actually you send an email first, give it a week, then call them. They will ask you to put it in writing and the faster you get it to them, the faster they respond. I usually get the same answer when I ask if they read my email. "Let me look into it and have someone call you back."
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The Clock of life is wound but once,
And no man has the power,
To tell just when the hands will stop
On what day or what hour.
Now is the only time we have,
So live it with a will,
Don't wait until tomorrow,
The hands may then be still.
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